Dan

Profession: Customer Service Advisor – Income Recovery (2022)
Customer Support, Real Estate, Finance and Banking
This role involved:
• Requesting/Taking payments from tenants
• Negotiating Payment Plans for customers that have arrears or need to pay in line with their tenancies
• Ensuring Customers are paying in line with their tenancy agreements

Customer Service Representative (2021)
Customer Support, Manufacturing
This involved:
• Giving customers technical product advice.
• Investigating customer complaints
• Answering queries and placing orders via telephone and email.
• Reconciling customer accounts, supplying invoices, taking payments and chasing payments

IRB Operator – Intelligence and Special Operations (2012 - 2021)
Government, Law
This involved
•giving real-time intelligence checks using over 10 different systems
•Assisting officers by providing intelligence via telephone, radio and email
•Supplying information to external agencies and the public
•Training new members of staff

English Ambassador (2023 - present)
Teaching, English Language Instruction
This involved teaching students one-to-one and in group classes face to face including:
• Preparing and teaching a cultural lesson about the UK every Friday
• Preparing and assisting Colombian teachers with improving their English through activities

Interests: Teaching, travelling, football and food!

Education: Bachelors Degree with honours in Accounting and Finance
Finance and Banking
I have previously studied Accounting and Finance at Portsmouth University from 2008 - 2012.

Spoken Languages: English (Native), Spanish (Basic)

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